Canary’s Hotel Reputation Management Software lets hoteliers easily capture reviews from every guest. With AI messaging and customizable surveys, Canary guides any guest that leaves a 5-star review to share it on Tripadvisor and Google Reviews.
Here’s how it works:
Canary provides easy-to-use automated guest messaging so hoteliers proactively encourage every guest to leave a great review. Works seamlessly with SMS and WhatsApp.
During Smart Checkout, Canary automatically sends a customized guest satisfaction survey to their mobile device. This allows guests to conveniently leave feedback in just a few clicks.
Guests are asked to leave a satisfaction score of 1-5. Guests that leave 5-stars are prompted to share their great experience on Tripadvisor & Google Reviews.
A satisfaction score of 4 or less is sent for internal review. And since guests complete the survey prior to checking out, your staff can address their feedback while they’re still on property.
According to industry research, a 1-star improvement in a hotel’s review profile increases revenue 5-9%. Likewise, a 10% improvement in a Tripadvisor score boosts bookings by 9-15%.
Canary’s Hotel Reputation Management Software can help every type of hotel, from limited-service to luxury, drive more great reviews, bookings and revenue.
Canary’s reputation and hotel review management software has made it easier than ever for Ali’i Resorts’ management team to receive feedback from guests and guide those who’ve had great experiences to provide positive reviews.
Canary’s hotel review management tools can be deployed independently or as an integrated solution within Canary’s Guest Experience Platform.
Canary’s reputation management software can be set up in less than 30 minutes with no need for new hardware or app downloads.
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The better a hotel’s online reviews the more bookings and revenue it will drive from both new and returning guests.
A few helpful answers to common questions
