Tucked into the spa town of Bad Griesbach im Rottal in Bavaria, Germany, Das Aunhamer Suite & Spa has built its reputation on premium wellness offerings and a serene atmosphere. But behind the scenes, administrative work was consuming valuable staff time that could be better spent connecting with guests.
Nico Thalhammer, Executive Assistant to General Manager & CEO, knew the hotel needed a way to be more efficient without sacrificing personal service. We sat down with him to learn how Canary has made this possible.
Before adopting Canary’s Mobile Check-In, busy arrival days created an atmosphere in the lobby that didn’t match the peaceful, spa-like welcome the hotel strives to create. Now, guests can submit their registration details before arrival so staff can focus on welcoming them personally instead of managing paperwork.
"Canary’s Mobile Check-In is so much easier for everyone," said Nico. "Guests used to get a stack of paperwork the moment they arrived, but now they’re able to immediately begin relaxing into their stay with us."
The extensive number of amenities and services at Das Aunhamer leads to a steady stream of guest questions. But the many repetitive inquiries about breakfast timing, pool hours and spa info, staff interruptions were numerous. Canary's AI Guest Messaging now answers these questions instantly in 100+ languages, while deep customization ensures every response reflects the hotel’s brand.
“We were very intentional about setting up our AI,” said Nico. “Our brand voice is very important to us, so we intentionally customized its tone and phrasing to reflect that. It’s extremely reliable.”
With staff focused on day-to-day tasks, there was little time to consistently promote add-ons and ancillary revenue opportunities were largely untapped. Canary's Dynamic Upsells changed that by putting relevant offers like early check-in, room upgrades, spa services, bike rentals and more in front of guests at the right time in their stay.
“We couldn’t believe how quickly we started seeing profits,” said Nico. “In our first three weeks, we earned the entire cost of the platform and then some. Our guests and staff both love how easy it is to use.”
